Commercial policy with clear, case-by-case analysis.
Gurae Bikes works with consultative service, so availability, specification, compatibility and commercial conditions are confirmed before checkout whenever possible. This reduces mistakes and improves the buying experience.
- Technical review before checkout to reduce incompatibility.
- Individual analysis, with product reading and what was aligned during service.
- Objective answer about exchange, replacement, return or another suitable route.
How to start your review
Send the report with enough context to speed up the answer.
- (22) 99868-1139
- contato@guraebikes.com.br
- Photos of the product and packaging when there is damage.
- Invoice, order number or selection reference.
- Objective description of what happened and when the issue appeared.
Before confirmation
Review model, size, application, compatibility and lead time carefully.
Before completing the purchase, validate the information confirmed during service. If there is any doubt about fit, use or availability, ask for a check before moving on.
When to review an exchange or return
Defects, damage, divergence or receiving issues deserve immediate contact.
If there is any divergence between what was agreed and the item received, or if a problem appears right on delivery, let the team know as soon as possible for case review.
How the review works
Each request is handled individually, with technical and legal reading.
The evaluation considers the nature of the product, its condition, the conditions confirmed during service and the applicable legislation to guide the most appropriate solution.
Possible solutions
Exchange, replacement, return or another route compatible with the case.
After the review, the team guides the best possible outcome with clarity and agility, respecting the product conditions and the rules applicable to the situation.
How to start
The more context you send, the faster the review tends to be.
Share your report with photos, invoice, order number or selection reference whenever possible. This helps the team understand the case more accurately.
Cases with prior confirmation
What was aligned during service is part of the purchase process.
When the purchase was confirmed through consultative service, the commercial and technical conditions agreed during the conversation also become part of the later review reference.